Privacy & Policy

Information We Collect

When you visit Skyheight Technologies, we collect information you provide directly � such as your name, email address, phone number, shipping address, and payment information when placing an order. We also automatically collect certain technical data including your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, account, and inquiries
• Send you promotional offers and newsletters (with your consent)
• Improve our website, products, and services
• Detect and prevent fraudulent transactions
• Comply with legal obligations

Data Protection

We implement industry-standard security measures including SSL encryption, secure payment gateways, and regular security audits to protect your personal information. Your payment data is encrypted and never stored on our servers � it is processed directly by our PCI-compliant payment partners.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Essential cookies are required for the cart and wishlist functionality to work properly.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, and delivering orders � these partners are contractually bound to protect your data.

Your Rights

You have the right to access, correct, or delete your personal data at any time. You can also opt out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

Acceptance of Terms

By accessing and using the Skyheight Technologies website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services.

Products and Pricing

We strive to display accurate product information, prices, and availability. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Prices are subject to change without notice.

Orders and Payment

When you place an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraud. Payment must be received before order processing begins.

Intellectual Property

All content on this website � including text, graphics, logos, images, and software � is the property of Skyheight Technologies or its content suppliers and is protected by copyright and intellectual property laws.

Limitation of Liability

Skyheight Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions.

Shipping Policy

We offer deliverly based on the loaction.

Orders placed before 2:00 PM EAT are processed the same business day. We deliver to all major towns and cities across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and surrounding areas. Tracking information is shared with you once your order ships.

Return Policy

We accept returns within 30 days of delivery for most products. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Some restrictions apply:

• Opened software, digital downloads, and consumables cannot be returned
• Items with visible wear or damage may be subject to a restocking fee
• Custom-configured products are non-returnable

To initiate a return, please contact our customer service team. We will provide a return authorization number and prepaid shipping label. Refunds are processed within 5-7 business days after we receive your return.

Warranty Information

All products come with the manufacturer's warranty unless otherwise stated. Most electronics carry a 1-year limited warranty covering manufacturing defects. Extended warranty options are available for select products.